Dispute Resolution Service
With our commitment to listen, communicate and adapt to continue to provide excellent service to our clients, Newport Private Wealth Inc. has developed an efficient and effective process of resolving any concerns or complaints you may have.
Speak to your Portfolio Manager about your concerns and they will work with you to find a satisfactory solution. If a resolution cannot be found, the matter will be escalated to senior management and you will be required to document your concerns in writing.
Written complaints should be addressed to:
Newport Private Wealth Inc.
469 King Street West, 4th Floor,
Toronto, Ontario M5V 1K4
Attention: Chief Compliance Officer
Main Phone: 416-867-7555
Toll Free: 1-866-534-5402
Email: cco@newportprivatewealth.ca
Newport Private Wealth will investigate and provide you with a reasoned decision in writing, within 90 days of receipt of your complaint.
If you are not satisfied with Newport Private Wealth’s’ decision and best efforts, you may contact the Ombudsman for Banking Services and Investments (OBSI) at:
Ombudsman for Banking Services and Investments
401 Bay Street, Suite 1505,
P.O. Box 5,
Toronto, Ontario M5H 2Y4
Telephone: 1-888-451-4519
Fax: 1-888-422-2865
Email: ombudsman@obsi.ca
Website: www.obsi.ca
The OBSI provides free and independent dispute resolution services to clients who are dissatisfied with their firm’s complaint resolution process. If this option is chosen, complaints must be submitted within six months of the date of receiving a response from Newport Private Wealth, since OBSI reserves the right to decline investigating a complaint beyond that timeframe.
Residents of Quebec not satisfied with Newport Private Wealth’s’ decision and best efforts may contact the Autorité des marchés financiers (AMF) at:
Autorité des marchés financiers
Direction des plaintes et de l’indemnisation
Place de la Cité, tour Cominar
2640, boulevard Laurier, bureau 400
Québec (Québec) G1V 5C1
Telephone: 1-877-525-0337
Fax: 1-418-525-9512
Website: www.lautorite.qc.ca
The AMF provides free voluntary mediation services to clients who are dissatisfied with their firm’s complaint resolution process.